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Return Policy

Product returns

If for any reason you wish to return one of the products you bought you have the opportunity to do so by replacing it with another of equal or greater value by following the tips below:

Product returns are accepted within 14 working days from the day of receipt of the products and must be accompanied by proof of purchase. In this case you will only be charged for the cost of returning the product.

Returns are only accepted when the product is in the same condition in which you received it, without being unsealed or its packaging damaged.

For this reason, when delivering the order, it is good to check the condition of the products and their intact packaging, in order to detect any obvious defects.

Attention to product returns is not a refund but only their replacement with other products of equal or lesser value.

Defective products

If you find the product you received has a defect or lack of a component you can inform us either by phone at 2310 614 094 or by email at to resolve the problem. In case of return of the product and after we find out that you owe the mistake to the manufacturer, we undertake, following your wish, either its replacement or the refund of your money which will take place within 10 days from the date we receive the product.

The terms and conditions of the transactions are valid as shown on the website of our company. Any change is valid from the moment it is announced.

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